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Have Technology Questions? Our Tech-Support Experts Can Help

  • Post category:General News
  • Post last modified:April 24, 2020

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Technology is empowering Canyons District students to learn from home, but can pose challenges when they can’t log in to online learning platforms or their computing device malfunctions.

To help students and parents troubleshoot technology blips and breakdowns encountered while navigating the new world of distance learning, Canyons District has created a Technology Help Hotline at 801-826-5200. The hotline will be dedicated to supporting families and staffed Monday through Friday, 7 a.m. to 3:30 p.m. Anyone needing to request help outside of those hours may do so through CSD’s online request form.

“The hope with the hotline is that it will give families an extra avenue for connecting with us during business hours,” says CSD’s Information Technology Director Scot McCombs. “The dismissal of schools and switch to online learning is new for students and can be stressful. We want them to know there’s help available to overcome any technological problems they encounter.”

Distance Learning Resources

Family Supports, Wellness, Mental Health
For struggling families in need of help with child care, food or medical care, please see the resources on our wellness page. There you’ll also find mental health resources, and tips for talking to your children about COVID-19. To address the growing need for mental health supports, the Department of Responsive Services has launched an online behavioral supports request form. A CSD representative will respond to all requests within 24 hours, Monday through Friday between 7 a.m. and 5 p.m.

Translation Services
If English isn’t your primary language, and you need an interpreter, fill out this form, and we’ll have someone who speaks your language contact you.

Logging into Canvas, Online Learning Platforms
Here you’ll find cheat sheets for logging into the various online learning tools Canyons District schools use.

Google Meet Instructions
Here are instructions specifically for logging into Google Meet.

Canvas Observer Account
Parents: Here’s how to create a Canvas observer account to keep tabs on what your children are learning.

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